Web Hosting & Remote IT Support 2023 was the breakout year of AI and since then it’s been going from strength to strength. It’s seen as the solution to everything from productivity and a skills gap to fixing the NHS, with Tony Blair calling for AI doctors and chatbots to ‘save’ the health service. There has been an explosive growth of generative AI with most companies using it in at least one of their business functions. It’s gone from being a subject discussed by tech teams to something regularly mentioned in the boardroom. According to a survey of C-suite executives, 40 percent say their companies will increase their investment in AI tools overall. And whilst there is no doubt AI is developing in accuracy, I do not believe it can replace humans in every single area and one in particular – emotional intelligence. Over-reliance on AI in business Over-reliance on AI in business risks removing that vital input from key decision making and team building and runs the risk of m...