Web Hosting & Remote IT Support The Voice AI Agents market is growing exponentially. The industry is projected to grow from $2.4 billion in 2024 to $47.5 billion by 2034, while Gartner predicts that by 2028, 70% of customer service journeys will begin with a conversational AI interface. For global brands, the appeal is obvious. Voice AI offers the potential to deliver consistent, scalable customer support across markets, languages and time zones. But there is a risk that voice AI will face the same issue faced by outsourced customer service centers, where differences in language and culture create a disconnect and frustration between the brand and customer. As voice AI advances, language may become less of a barrier. But speaking the same language is not the same as understanding someone. It’s just one part of the puzzle. Customers bring accents, habits and cultural expectations to ever...
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